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Noticeboard

PARKING

It is with regret that patients will no longer be able to park on Elgar House car park. We have had to make this difficult decision as there have been instances where doctors have not been able to exit the car park in emergencies putting patient's health at risk, There has also been damage to staff cars and sadly staff have received verbal abuse.

Parking Eye, a member of the British Parking Association will be issuing fines for unauthorised vehicles parked.

THIS WILL ALSO APPLY WHEN THE SURGERY IS CLOSED, i.e. AT THE WEEKEND AND BANK HOLIDAYS. 

Care Quality Commission

  

We were last inspected by the Care Quality Commission on the 4th November 2018.

Elgar House was rated as a good practice.

 Please see the full report here:

CQC Inspection Report October 2018

Future inspections

As you may already know, from April this year every General Practice is registered with the Care Quality Commission, who already regulate the activities of Hospitals, Nursing Homes and Care Homes. One of their statutory duties is to conduct inspections once every three years. 

 On the day of inspection the CQC will send a team to visit the practice to look at how we work. They will be spending time with members of the practice team, and will also be asking to talk to any patients who are willing to speak to them. They have informed us that when they do so, they will interview patients after their appointment so there will be no concern about missing your time with the doctor or nurse. 

 

When we are notified of the date of our inspection we will publish this both on the website and in the surgery. We will only have two weeks notice to do so, which is why we are giving you this information ahead of time. You need to be aware that the CQC inspectors are here to insure the quality of service we provide, and to do so they will need access to our patients as well as to our staff and premises. They may also ask you for the right to see your records, again to insure quality. This is a statutory requirement, but we and they are sensitive to the need to preserve your confidentiality.

 

If you have any questions please see reception.



 
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