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Further to our recent patient survey, we have added a new phone line for prescription queries, which we hope will free up our main lines for patients who want to book appointments.  The new number is 01527 63770.


Repeat Prescriptions

If your doctor has approved you for repeat prescriptions you can order them in a number of ways:

  • In Person - by ticking the items you require on the repeat slip and dropping it in the box at reception.
  • By Post - enclosing a self-addressed stamped envelope for its return.
  • Online -  You must be registered for online services to be able to use this service.  See section opposite.
  • medication4 By Fax - by ticking the items you require and faxing the repeat slip on 01527 596856

Please allow up to 48 hours for us to process your request.


For prescription queries please call our new telephone number: 01527 63770. Please note, we do not take requests for medication over the telephone. This line is for queries only.


Due to the number of emergency prescriptions the surgery are being asked to process the GPs have had to change the rules regarding what can be requested as an urgent prescription. Please note: 

It is a patient’s responsibility to order medication before running out. 

From 2nd October, Elgar House GP’s will only issue urgent prescriptions for certain medications eg inhalers, epilepsy medication etc. 

All other medication requests will be dealt with within 48 hours. 

A request received before 11.30am will be dealt with by 4.30pm the following working day. 

Medications can be requested up to 1 week ahead in most cases. 

Please make sure you or your pharmacy order in plenty of time.



The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how the practice sends your prescription to the place you choose to get your medicines or appliances from.

What does this mean for you?

If you currently collect your repeat prescriptions from the surgery you will not have to visit the surgery to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop. Please visit the pharmacy of your choice and nominate them to collect your prescription.

EPS.pdf  Please click on this link to see information about how electronic prescriptions will work for you.  


Medication Reviews

Patients on repeat medication will be asked to see either a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications.

48_hoursPlease allow two full working days between requesting and collecting your prescription from the surgery.  For deliveries and collection from a pharmacy please allow three working days.


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