Configure Appointment Details

 

Dear patient,

Please note if attending an appointment at our surgery we ask all patients to wear a face covering.  Please do not park in our car park at the back of the surgery as to park there without prior agreement will result in you receiving a fine of £100

Thank you

Appointments System

Please do not attend the surgery unless instructed to do so by a member of the Elgar House team or a GP.  Due to the impact of Coronavirus (COVID19) patients will no longer be able to book online appointments.  

We understand that the phone lines may be experience an increase in calls however we have set up a call back system so that we can deal with the increase number of queries.  If you have any questions regarding Coronavirus (COVID 19) you can complete a Coronavirus query form using our ONLINE CONSULT link here.

Once you have submitted a form via Online Consult it will be picked up by the surgery.

For any questions regarding COVID19 please click on the link above.  This information is updated regularly by Public Health England.  Using our online services you can complete a Coronavirus form this will then be sent direct to the surgery so that your symptoms can be triaged. 

Appointments can also be made by telephone or if you have registered for on-line services you may book on-line at via the link at the top of this page

We like patients to see the same doctor for routine matters whenever possible, but one of the doctors is “on duty” for all emergencies after midday during the week.

That doctor will see all patients whose problem cannot wait for a routine appointment and visit patients if necessary.

Please wait and make an appointment with “your doctor” if possible.

Telephone Consultations

We offer telephone consultations every week Monday - Friday - some are bookable in advance and some are bookable on the day.

Check Your Symptoms

Use this visual guide to help you identify common conditions and illnesses.

Website: www.nhs.uk

Elgar House Emergency Surgery

Due to Covid 19 there may be restrictions on home visiting and so please speak to a member of the team so that we can arrange the best possible appointment. You have been offered an appointment in our Emergency Surgery to see a GP for a medical emergency.

An emergency problem is any condition that has occurred in the last 24 hours or that has quickly deteriorated in the last 24 hours and cannot wait to be seen until the next routine appointment.

The doctor you are seeing today is on-call for the surgery and may be interrupted by phone calls and queries. They also may be called out to see a very ill patient at home in an emergency. Should this occur, it is possible that this may cause a significant wait for you to be seen.

The Emergency Doctor WILL NOT be able to deal with non-urgent ongoing problems, results, sick notes or prescription reviews. Please speak to the receptionist to book a routine appointment or telephone consultation.

It may be worth considering alternative arrangements:

  • Some conditions can be treated by the chemist, such as eye infections or skin problems. You can speak to the pharmacist for advice.
  • You can call 111 who offer medical advice 24/7,
  • If you have already seen a doctor previously about the same problem, it might be more efficient to book a routine appointment with the same doctor.
  • The Minor Injuries Unit in Bromsgrove can treat conditions such as sprains, broken bones, minor burns and head injuries.

Home Visits

Due to Covid 19 there may be restrictions on home visiting and so please speak to a member of the team so that we can arrange the best possible appointment.

If possible please try to telephone reception before 11.00 to allow time to consider your circumstances. You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Not Registered for Online Services?

Request an Appointment

Due to COVID-19 to request an appointment you will need to phone the surgery on 01527 69261

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Extended Access Hubs

In the Redditch & Bromsgrove area, practices are working in partnership to provide additional GP appointments.  If you need access to an evening and weekend non-urgent appointment these are available with both doctors and nursing staff.  Appointments are offered at five Extended Access Hubs which are located at:

  • Hollywood Medical Practice, Hollywood, Birmingham - Tel: 07464 662 819
  • Winyates Health Centre, Winyates, Redditch - Tel: 07393 654 195
  • BHI Parkside, Bromsgrove - Tel: 07503 650 946
  • St Stephens Surgery, Redditch - Tel: 07831 764 047

There is always at least one hub open every day of week including bank holidays.

Hub opening hours are:

  • 18:30 – 20:00 Selected Mondays
  • Friday 18:30 – 20:00,
  • Saturday 08:00 – 12:00- Some weekends
  • Sunday 0 :009 – 11:00 - Some weekends (telephone consultations only)

When open the hubs can be contacted Mondays to Saturdays on the mobile numbers above.

Please ask at our surgery reception for more details and to book an appointment.

Opening Times

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