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Please Note

*If attending an appointment at our surgery, we ask all patients to wear a face covering.  Please do not park in our car park at the back of the surgery as to park there without prior agreement will result in you receiving a fine of £100

Thank you.


Online Services: (Patient Access)

You will need to request to use online services.
(Parents may register their child for an online account but access will be removed when the child reaches 14 due to confidentiality requirements. The child will then need to register for their own account).

Step 1: Request to REGISTER here - this form (details will then be posted to you)

Step 2: Once you have received your registration instructions from us, activate your account here - activate

Step 3: Log in and use Online Services here - log in

DO NOT try to request to register more than once, duplicate requests will not be processed. Please contact the surgery if you have a problem registering or try this useful FAQ here.

For forgotten User ID's or passwords please click here. We can not see or reset passwords for you.

Requests made before 11:00 will be ready for collection after 14:00 the following working day. Requests made after 14:00 will be ready two working days later.

** Patients who have nominated an EPS pharmacy may well find their request is ready to collect the same day. We can not however guarentee this, in which case the usual timescale applys.

Community Pharmacist Consultation Service

Our surgeries are participating in a new approach to improve access for patients to GP appointments. The aim is to direct patients to the most appropriate healthcare professional, which may be a GP or a pharmacist.

If your symptoms could be resolved by a consultation with one of the local community pharmacists instead of the GP, we have asked our reception staff to give you a same-day referral to a local pharmacy of your choice. If the pharmacist advises that your symptoms do require an assessment by a GP they will contact us and we will ensure you are assessed by a GP.

We think this is a great service. Once you see how great your local pharmacist is – they are highly trained and skilled clinicians very experienced in treating minor illnesses – we don’t think you’ll look back. This will also help us to free up GP appointments for people with more complex health needs and ensure that everyone gets treated at the right time, by the right healthcare professional.

Visit our QA form here- Community Pharmacy Referral

Text and video tools

The practice team will decide which type of appointment is right for you, such as face-to-face, through a telephone consultation or by video call. If a video consultation has been chosen, you will receive a link through to your mobile to enable the audio and video with the clinician and have an option to choose computer or smartphone. 

Likewise, you may receive text messages to confirm what the next step is after your appointment, a request from the clinician/admin team, or appointment reminders. If you are asked to come into the surgery, please remember to wear a face covering. 

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Alternatively, you can email with your reason for cancellation. 

Home Visits

Due to Covid 19 there may be restrictions on home visiting and so please speak to a member of the team so that we can arrange the best possible appointment.

If possible please try to telephone reception before 11.00 to allow time to consider your circumstances. You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Keep On Top Of Your Annual Appointments

We appreciate that the telephone lines can be extremely busy and you need to make an appointment. If you know you are due an appointment such as an annual review, we do recommend that you note this yourself and book through online consultations.

Elgar House Emergency Surgery

Due to Covid 19 there may be restrictions on home visiting and so please speak to a member of the team so that we can arrange the best possible appointment. You have been offered an appointment in our Emergency Surgery to see a GP for a medical emergency.

An emergency problem is any condition that has occurred in the last 24 hours or that has quickly deteriorated in the last 24 hours and cannot wait to be seen until the next routine appointment.

The doctor you are seeing today is on-call for the surgery and may be interrupted by phone calls and queries. They also may be called out to see a very ill patient at home in an emergency. Should this occur, it is possible that this may cause a significant wait for you to be seen.

The Emergency Doctor WILL NOT be able to deal with non-urgent ongoing problems, results, sick notes or prescription reviews. Please speak to the receptionist to book a routine appointment or telephone consultation.

It may be worth considering alternative arrangements:

  • Some conditions can be treated by the chemist, such as eye infections or skin problems. You can speak to the pharmacist for advice.
  • You can call 111 who offer medical advice 24/7,
  • If you have already seen a doctor previously about the same problem, it might be more efficient to book a routine appointment with the same doctor.
  • The Minor Injuries Unit in Bromsgrove can treat conditions such as sprains, broken bones, minor burns and head injuries.

Extended Access Hubs

In the Redditch & Bromsgrove area, practices are working in partnership to provide additional GP appointments.  If you need access to an evening and weekend non-urgent appointment these are available with both doctors and nursing staff.  Appointments are offered at five Extended Access Hubs which are located at:

  • Hollywood Medical Practice, Hollywood, Birmingham - Tel: 07464 662 819
  • Winyates Health Centre, Winyates, Redditch - Tel: 07393 654 195
  • BHI Parkside, Bromsgrove - Tel: 07503 650 946
  • St Stephens Surgery, Redditch - Tel: 07831 764 047

There is always at least one hub open every day of week including bank holidays.

Hub opening hours are:

  • 18:30 – 20:00 Selected Mondays
  • Friday 18:30 – 20:00,
  • Saturday 08:00 – 12:00- Some weekends
  • Sunday 0 :009 – 11:00 - Some weekends (telephone consultations only)

When open the hubs can be contacted Mondays to Saturdays on the mobile numbers above.

Please ask at our surgery reception for more details and to book an appointment.

Opening Times

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Check Your Symptoms

Use this visual guide to help you identify common conditions and illnesses.