How to request a routine appointment
It’s no secret that our surgeries have been busier than ever and although we have 8 members of the team manning the phone, the lines are still busy. That’s why there are now more ways to get in touch with us. Please pick the option that suits you best. Whether you contact us online, call or visit, you’ll get the help that’s right for you.
If you feel that you need an urgent appointment on the day, please let us know on 01527 69261. Our care navigators will ensure that you receive the appropriate advice and support.
We do encourage that you check your conditions and symptoms first, as you may need to use a different service.
Symptom Checker- https://www.nhs.uk/
Conditions that require medical emergency attention 999/A&E- https://www.elgarhousesurgery.co.uk/conditions-that-require-emergency-medical-attention-999ae
If possible please try to telephone before 11.00 to allow us time to consider your circumstances. You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will determine whether you need a visit at home and how soon, by reviewing your medical condition.
A community nurse may arrange a visit if you are referred by your GP. Likewise, a health visitor, if you have recently had a baby or have just registered with a GP and have a child under five years.
DNA – Did Not Attend Policy
At Elgar House Surgery there is a DNA policy in place which, for patients who repeatedly fail to attend, may result in them being removed from the organisation’s list.
A missed appointment could have been used by another patient if the patient had provided the practice with adequate notice that the appointment was no longer required.
DNA letter or text message - Sent after the patient has failed to attend an appointment.
DNA letter 2- Sent after the patient has failed to attend three appointments and warns them about the process of four.
DNA letter 3- Patient has now missed four appointments within a twelve-month period without justification and will receive a removal letter.
Please help us to maximise appointment availability in the future. Your cooperation is very much appreciated.
If you are unable to attend an appointment, it is important to let us know, so that other patients have the opportunity to make one.
If you fail to notify the Practice that you are unable to attend, you will receive a letter. (Please see our DNA policy).
If you need to cancel or change an appointment, you can:
- Call the dedicated appointment line on 01527 69261.
- Text back your reminder message with “cancel”
- Cancel your appointment via our website.
- Email us with your reason for cancellation.