Configure Appointment Details

How to request a routine appointment

It’s no secret that our surgeries have been busier than ever and although we have 8 members of the team manning the phone, the lines are still busy. That’s why there are now more ways to get in touch with us. Please pick the option that suits you best. Whether you contact us online, call or visit, you’ll get the help that’s right for you.

Urgent Appointments

If you feel that you need an urgent appointment on the day, please let us know on 01527 69261. Our care navigators will ensure that you receive the appropriate advice and support. 

We do encourage that you check your conditions and symptoms first, as you may need to use a different service. 

Symptom Checker-

Conditions that require medical emergency attention 999/A&E-

Home Visits

If possible please try to telephone before 11.00 to allow us time to consider your circumstances. You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will determine whether you need a visit at home and how soon, by reviewing your medical condition.

A community nurse may arrange a visit if you are referred by your GP. Likewise, a health visitor, if you have recently had a baby or have just registered with a GP and have a child under five years.

Missed appointments

DNA – Did Not Attend Policy

At Elgar House Surgery there is a DNA policy in place which, for patients who repeatedly fail to attend, may result in them being removed from the organisation’s list.

A missed appointment could have been used by another patient if the patient had provided the practice with adequate notice that the appointment was no longer required.

DNA letter or text message - Sent after the patient has failed to attend an appointment. 

DNA letter 2- Sent after the patient has failed to attend three appointments and warns them about the process of four. 

DNA letter 3- Patient has now missed four appointments within a twelve-month period without justification and will receive a removal letter.

Please help us to maximise appointment availability in the future. Your cooperation is very much appreciated.

DNA Appointment Poster

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