In times of Bereavement

In the event of losing a loved one

It is with great sadness we have learnt of your loss and we would like to offer our condolences.

The days immediately after the loss of a loved one can bring feelings of numbness, or of intense emotion, however there are practical things that need to take place and we wanted to provide some information to help support you in this difficult time.

When someone passes there are three practical things that need to be done in the first few days:

    1. Get a medical certificate – you will get this from a doctor (GP or at a hospital) and you need one to register the death of your loved one.

    1. Register the death within five days of the death – you will then get the documents you need to start arranging a funeral.

    1. Arrange the funeral – you can use a funeral director or if you choose you can organize a funeral yourself.


If you need support during these early days it’s important to ask for help. Talk to family or friends who might be able to offer practical assistance, as well as emotional support.

If the death occurred abroad….

If someone dies overseas, the death must be registered in the country where the person has died. The British Consulate in that country will be able to advice on how to do this.  To find out more about the support they can offer, call 02070081500.

If there is a post-mortem or an inquest…..

If the death was unexplained or unexpected, there may need to be a post-mortem or an inquest. For NHS information about post-mortems and inquests visit

You will not be able to register the death until after the inquest. A free handbook to the inquest process is published by the charity INQUEST.  You can order a hardcopy or read the handbook online by visiting

INQUEST also offer advice by telephone or you can message them via the website or alternatively write them direct.

Tel: 020 7263 1111

Address: 3rd Floor, 89-93 Fonthill Road, London, N4 3JH

General Advice

The Money Advice Service –

Money saver Expert: What to do after someone dies –   

Bereavement Advice Centre –         

Advice on benefits, finances and legal issues……

Citizen Advice Bureau

For information on benefits following a bereavement

For those over pension age: Pension Service Bereavement Benefits Advisors 0845 606 0265 (Mon – Fri 8am – 8pm)

For those under pension age: Bereavement Service run by the department of Work & Pensions 0845 608 8601 or your local Job Centre plus.

The DWP leaflet on Bereavement Benefits (including bereavement allowance and child tax credits) is at

For information on wills, probate, inheritance and tax

HMRC have an online tool to help with tax, tax benefits and probate after a death.

HMRC also have a “Bereavement Helpline” for PAYE/SE Matters relating to Bereavement: 0300 200 3300. (Mon-Fri 8am- 8pm, Saturday 8am – 4pm). For more information or to fill out the relevant forms online, go to

Wills, Probate & Inheritance:

For legal advice

Civil Legal Advice 0845 345 4 345 or

Citizens’ Advice

For housing advice

Shelter (advice about any kind of housing issue): 0808 800 4444 (8am – 8pm Mon- Fri, 8am – 5pm Sat – Sun). Calls are free from BT Landlines and the main mobile providers.

For advice on debt

Step Change: or call 0800 138 1111

For Support

Primrose Hospice: 01527 871051

Cruse Bereavement Care: 0844 477 9400

Again, we send our deepest condolences and if you feel you need some support with your emotional or mental wellbeing, please get in contact with us to book an appointment

Elgar House Staff   Flower

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website