Care Quality Commission

  

The Care Quality Commission (CQC) are the independent regulator of health and adult social care in England.

The CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage them to improve.

They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish what is found, including performance ratings to help people choose care.

Our GP Practice has recently undergone a CQC inspection and the results are now freely available on the CQC Website.  You can access the report below

We were last inspected by the Care Quality Commission on the 31st of January 2020.

Elgar House was rated as a good practice.

Please see the full report here:

CQC Inspection Report January 2020

Patient notice

We were recently inspected by the Care Quality Commission on the 31st of January 2020 and Elgar House was rated as a good practice, the full report can be found by clicking the link above.

On the day of inspection the CQC sent a team to visit the practice to look at how we work. They spent time with members of the practice team, and will also talked to some of our patients who are happy to speak to them.

We had published notice of their visit both on our surgery website and in the surgery waiting areas at this time.

Please know that the CQC inspectors were here to ensure the quality of service we provide, and to do so they needed access to our patients as well as to our staff and premises. They also asked for the right to see medical records, again to ensure quality. This is a statutory requirement, but we and they are sensitive to the need to preserve your confidentiality.

Thank you for your continued support and please feel free to speak to any member of the practice management team should you have any questions.

On behalf of Elgar House

 



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