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Care Quality Commission

  

We were last inspected by the Care Quality Commission on the 4th November 2018.

Elgar House was rated as a good practice.

Please see the full report here:

CQC Inspection Report October 2018

Patient notice

We were last inspected by the Care Quality Commission on the 4th November 2018 and Elgar House was rated as a good practice, the full report can be found by clicking the link above.

As you may already know, every General Practice is now registered with the Care Quality Commission, who already regulate the activities of Hospitals, Nursing Homes and Care Homes. One of their statutory duties is to conduct inspections once every three years. 

On the day of inspection the CQC will send a team to visit the practice to look at how we work. They will be spending time with members of the practice team, and will also be asking to talk to any patients who are willing to speak to them. They have informed us that when they do so, they will interview patients after their appointment so there will be no concern about missing your time with the doctor or nurse. 

We have published this notice both on our surgery website and in the surgery waiting areas as we have now been notified of our next CQC inspection date: Friday the 31st of January 2020.

With that please do not be alarmed if you are approached by one of the CQC inspectors on the date above as your feedback is a valuable part of the inspection.

Please know that the CQC inspectors are here to ensure the quality of service we provide, and to do so they will need access to our patients as well as to our staff and premises. They may also ask you for the right to see your records, again to ensure quality. This is a statutory requirement, but we and they are sensitive to the need to preserve your confidentiality.

Thank you for your continued support and please feel free to speak to any member of the practice management team should you have any questions.

 

On behalf of Elgar House

 



 
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