Practice Information

Transport and parking

Due to limited spaces, our car park is only open to staff members working at the practice. Please do not park in our surgery car park. You can find a range of car parking spaces around the Kingfisher Shopping Centre, located within walking distance of our surgery. https://www.kingfishershopping.co.uk/visiting/parking/

There is also parking at the train station, which is only a 2-minute drive away, as well as taxi services and a local bus station.

We would be grateful if you could sign our parking petition- https://chng.it/sPxmNMwj9y

 

Accessibility

Here at Elgar House surgery, we want to ensure that all patients have a positive experience with us and have implemented reasonable adjustments to ensure access for all. This includes:

Afternoon appointments - We know how a busy waiting area can be daunting and overwhelming. To support you on your visit, we can offer you appointments in the afternoon during quieter periods. We can also provide quieter arears for you to wait.  

Stair Lift- Where possible, we will arrange your appointment to be on the lower floor, however If you have an appointment to see a clinician upstairs and would like to use the stair lift, please let our Care Navigators know and they will be happy set this up for you. 

Translation service- Our care navigators can arrange a translator for you prior to your appointment so that you are able to gain the most out of your visit or telephone call. Please let the surgery know if you require any communication or information support needs.

Bathroom and changing facilities- There is wheel chair access and baby changing facilities in the patients' toilet near the waiting room.

Other facilities- Our practice also provide but do not limit to, ramps, easy read signs, access for blue badge holders and offer a personal service.

sensory friendly

Sensory Friendly Practice

Here at Elgar House, we are pleased to have become a Sensory Friendly practice. This means that we tailor to all individuals.

Changes that we have implemented include:

Environmental factors

  • Sensory fish tank
  • Sensory activity boxes 
  • Light dimmer switches  
  • Noise cancelling ear defenders 

This means that patients can use all senses, such as touch, sight and smell. 

If you have any suggestions or needs, please do not hesitate to speak to our reception team, or complete our suggestions form-  Suggestion Form