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Repeat Prescriptions during Covid-19 Pandemic

To request a prescription: Our phone lines are extremely busy so please contact your pharmacy to request your prescriptions as they can do this for you electronically.  Alternately you can post/deliver/email a request with your:

  • Name
  • Date of Birth
  • Address along with the name of your medication
  • Name of your nominated pharmacy (no collection of printed prescriptions at this time)

You can pop this request through the letter box at Elgar House via the red side door should you decide to hand deliver this or you can email your request to:

Repeat Prescriptions after COVID -19 Pandemic

If your doctor has approved you for repeat prescriptions you can order them in a number of ways:

  • In Person - by ticking the items you require on the repeat slip and dropping it in the box at reception.
  • By Post - enclosing a self-addressed stamped envelope for its return.
  • Online -  You must be registered for online services to be able to use this service.  See section opposite.
  • Pharmacy - if you have your prescriptions electronically sent to a pharmacy, please contact them and they can place the order for you.


Please allow up to 48 hours for us to process your request.


For prescription queries please call the surgery and select option 2. Please note, we do not take requests for medication over the telephone. This line is for queries only.


Due to the number of emergency prescriptions the surgery are being asked to process the GPs have had to change the rules regarding what can be requested as an urgent prescription. Please note: 

It is a patient’s responsibility to order medication before running out. 

From 2nd October, Elgar House GP’s will only issue urgent prescriptions for certain medications eg inhalers, epilepsy medication etc. 

All other medication requests will be dealt with within 48 hours. 

A request received before 11.30am will be dealt with by 4.30pm the following working day. 

Medications can be requested up to 1 week ahead in most cases. 

Please make sure you or your pharmacy order in plenty of time.


The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how the practice sends your prescription to the place you choose to get your medicines or appliances from.

What does this mean for you?

If you currently collect your repeat prescriptions from the surgery you will not have to visit the surgery to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop. Please visit the pharmacy of your choice and nominate them to collect your prescription.

EPS.pdf  Please click on this link to see information about how electronic prescriptions will work for you.  


Medication Reviews

Patients on repeat medication will be asked to see either a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications.

48_hoursPlease allow two full working days between requesting and collecting your prescription from the surgery.  For deliveries and collection from a pharmacy please allow three working days.


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website