Practice Management

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
Mrs Michelle Hallahan Practice Manager (f)
Mrs Ann Eaton - Deputy Practice Manager (f)

Administration

We have other members of admin staff who perform other important roles such as data input, scanning and patient registration.

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries.

Rebecca Wilson Reception Manager (f)

Secretaries

Mrs Susan Zaleska - IT & Secretary Lead (f)

Our medical secretaries are relied upon by the GP's, medical staff, and patients to keep office operations running smoothly. In addition to performing administrative and supportive functions, they must know medical terminology and be familiar with various medical procedures and business practices.  They must have computer skills in order to accurately and efficiently process patient information, including payments and insurance claims. They manage the office, clinical system, e-referral system and patient records, and support the GP's schedule. They also support and prepare medical reports and transcribe and type medical reports.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website