Suggestions & Complaints

Want to make a suggestion to the practice?

Your comments and suggestions are important to us. Please only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

Want to make a complaint?

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately. 

Complaints Information Leaflet

The leaflet linked below will help you understand the process of issuing a complaint and what the surgery does as a result. It also includes how you can complain on behalf of someone else and what to do if your are concerned with the outcome of the complaint. 

In additon, you can use the leaflet to put forward any comments, to help us improve our service. 

Elgar House Complaints Info Leaflet.docx